HELP CENTRE
How can we help?
Guides for every part of ARC, written for the person doing the task.
Browse by area
Eight areas covering the whole platform.
Signing in, finding your way around, and your first shift on ARC.
Homes, people, roles, designations and company-wide rules.
Logs, journals, handovers and everything written on shift.
Incidents, concerns, referrals and statutory notifications.
Placements, plans, risk assessments and the timeline.
Dashboards, outstanding records, review and sign-off.
Reports, exports, and giving an inspector time-boxed access.
Where data is held, who can see it, and how ARC uses AI.
TROUBLESHOOTING
Something not working?
Most things that stop people mid-shift are permissions or a deliberate lock, not a fault. Find the symptom in your own words and see who can put it right.