TROUBLESHOOTING

Something not working?

Find the symptom in your own words. Most of these are permissions or a deliberate lock rather than a fault — each one says who can put it right.

24 symptoms

My sign-in code never arrives Getting started You It says I'm not assigned to this home Getting started Your manager I'm stuck on 'complete your profile' Getting started Company admin ARC sends me to billing and nothing opens Getting started Company admin This home won't open Getting started Company admin I can't find the safeguarding workspace Incidents & safeguarding Company admin My colleague can't see the concern I raised Incidents & safeguarding You I can't finalise the journal Daily recording You I'm a senior and there's no Finalise button Daily recording Your manager My incident has been Under review for days Incidents & safeguarding Your manager The handover won't go to ready Daily recording You I can't add a log to yesterday Daily recording Your manager I edited a log but the journal didn't change Daily recording You Nobody is being asked to acknowledge the risk assessment The child record Your manager I can't edit this task Daily recording You My home isn't in the home switcher Getting started Company admin I can't invite another company admin Setting up your company ARC support Photos won't upload Daily recording You The microphone doesn't work Daily recording You Did ARC notify Ofsted for me? Incidents & safeguarding You Where is medication / the MAR chart? The child record Your manager I deleted something by mistake Getting started Your manager I can't see the rota, or I can only see my own shifts Daily recording Company admin It says I can't approve this swap Oversight & compliance Company admin

Not listed?

Email help@arccare.co.uk — we reply within one working day, Monday to Friday.