TROUBLESHOOTING
Something not working?
Find the symptom in your own words. Most of these are permissions or a deliberate lock rather than a fault — each one says who can put it right.
24 symptoms
My sign-in code never arrives
Getting started
You
It says I'm not assigned to this home
Getting started
Your manager
I'm stuck on 'complete your profile'
Getting started
Company admin
ARC sends me to billing and nothing opens
Getting started
Company admin
This home won't open
Getting started
Company admin
I can't find the safeguarding workspace
Incidents & safeguarding
Company admin
My colleague can't see the concern I raised
Incidents & safeguarding
You
I can't finalise the journal
Daily recording
You
I'm a senior and there's no Finalise button
Daily recording
Your manager
My incident has been Under review for days
Incidents & safeguarding
Your manager
The handover won't go to ready
Daily recording
You
I can't add a log to yesterday
Daily recording
Your manager
I edited a log but the journal didn't change
Daily recording
You
Nobody is being asked to acknowledge the risk assessment
The child record
Your manager
I can't edit this task
Daily recording
You
My home isn't in the home switcher
Getting started
Company admin
I can't invite another company admin
Setting up your company
ARC support
Photos won't upload
Daily recording
You
The microphone doesn't work
Daily recording
You
Did ARC notify Ofsted for me?
Incidents & safeguarding
You
Where is medication / the MAR chart?
The child record
Your manager
I deleted something by mistake
Getting started
Your manager
I can't see the rota, or I can only see my own shifts
Daily recording
Company admin
It says I can't approve this swap
Oversight & compliance
Company admin
Not listed?
Email help@arccare.co.uk — we reply within one working day, Monday to Friday.