Arc vs Sue Solutions
Sue Solutions and Arc are aimed at the same reader: a registered manager who wants recording that holds up at inspection. Both hold data in the UK. They part company on what you can find out before you talk to a salesperson, and on how much of the regulatory work the system does for you.
Every claim about Sue Solutions on this page is taken from their own public material and linked to the page it came from. Where they don't publish something, we say so rather than guess. Last checked August 2026.
Arc and Sue Solutions, row by row
Same rows on every comparison we publish, so nothing is chosen to flatter us. Numbers in brackets link to the Sue Solutions page each claim came from.
| CAPABILITY | Arc | Sue Solutions |
|---|---|---|
| COST AND TERMS | ||
| Published price |
ARC LEADS
£249 per home / month, published on our pricing page. |
Not published; the site routes to a demo booking. [1] |
| What the price is charged on Per-home, per-licence and per-bed models produce very different bills for the same home. |
ARC LEADS
The home. Staff accounts are unlimited and never change the price, whether you run five staff or twenty-five. |
Not published. [1] |
| AI included in the price |
ARC LEADS
Included. Advisory drafts, de-identified before inference, UK-only and audited, at no extra charge. |
Not published. [1] |
| Minimum contract |
ARC LEADS
None. Billed monthly, cancel at any time. |
Not published. [1] |
| Setup and migration fees |
ARC LEADS
None. Onboarding, training and help moving your existing records across are in the monthly price. |
Not published. [1] |
| Price across a group of homes Some vendors discount the per-home rate as you add homes. | £249 per home, combined billing across the group, and the same all-in price at every home — no renegotiation as you grow. | Not published. [1] |
| THE RECORD AND THE REGULATIONS | ||
| Who the product is built for | UK children's residential homes only. | UK children's residential homes, from new providers to local authorities. [1] |
| One record per young person |
ARC LEADS
One living record: timeline of every event and entry, care plans and goals, keywork, contact, and wishes and feelings. |
Digital care planning; single-record structure not described. [1] |
| Daily recording | Structured daily journals that compile from what staff log during the shift, with mandatory-field prompts. | Digital care planning and daily logs. [1] |
| Handover |
ARC LEADS
Compiled automatically from the shift rather than re-typed at the end of it. |
Not published. [1] |
| Incident tracking | Incidents stay open until they are formally resolved and signed off, with missing episodes, return home interviews and physical intervention records. | Incident reporting with audit trails. [1] |
| Safeguarding workspace | A separate, role-restricted workspace rather than a folder everyone can open. | Safeguarding logs. [1] |
| Regulation 40 notifications |
ARC LEADS
Raised by a manager at incident review, where the decision belongs, then tracked per recipient with a 24-hour overdue clock and a compiled PDF for the Ofsted submission. |
Not published. [1] |
| Regulation 44 independent visits |
ARC LEADS
Structured independent-visit record with the monthly due date tracked. |
Not named; the site references the Children's Homes Regulations 2015 generally. [1] |
| Regulation 45 quality of care reports |
ARC LEADS
Compiled from the record already entered, with manager sign-off and a full audit trail. |
Not named; the site references the Children's Homes Regulations 2015 generally. [1] |
| DATA AND ASSURANCE | ||
| Where the data is held | United Kingdom. | United Kingdom. [1] |
| Independent security certification Formal certification held by the supplier. | UK data hosting, role-restricted access and a full audit trail on every record. Arc does not yet hold ISO 27001 or Cyber Essentials. | Not published. [1] |
| Homes using it today How long the product has been running and how widely. | Launching in 2026. Join the waitlist before launch and your first home is free for its first year. |
SUE SOLUTIONS LEADS 1,000+ homes claimed. [1] |
Sources
- [1] https://www.suesolutions.co.uk/ “We work alongside 1,000+ homes across the U.K.” “Digital care planning and daily logs” “Incident reporting and audit trails” “Safeguarding logs” “Children's Homes Regulations 2015” “UK based servers, encrypted data storage” “We work alongside 1,000+ homes across the U.K. And this number is growing”
Sue Solutions information taken from their own public material, last checked August 2026. We re-check every comparison at least every 6 months. If anything here is out of date or wrong, email hello@arccare.co.uk and we will correct it.
When Sue Solutions is the better choice
Sue Solutions has been doing this for over a decade and says it works with more than 1,000 homes across the UK. If you want a system that has already been through hundreds of Ofsted inspections with other managers behind it, that is a genuine reason to choose them. They also cover rota and payroll integration, which Arc does not build.
Compare the whole bill, not the headline
Arc is £149, £199 or £249 per home per month, set by the number of beds the home is registered for. That covers unlimited staff accounts, every feature, AI, onboarding and migration, with no minimum term. There is no premium tier and the price does not move as your team grows.
Headline prices in this market are rarely the whole bill. Add-ons, per-licence charges, setup fees and the discount that only applies on a three-year tie-in all change the number. Ask every supplier the same five questions and compare what comes back.
And for year one, the comparison is simpler than any of this: request a demo before 1 January 2027 and your first home costs nothing for twelve months.
See Arc's full pricing →Questions to ask any supplier
- Is the price per home, per registered place, or per user?
- Which features sit behind a higher tier or an add-on — including AI?
- What do onboarding, training and data migration cost?
- Is that price conditional on a one, two or three-year term?
- Where is our data hosted, and where does any AI processing happen?
Arc and Sue Solutions: common questions
How much does Sue Solutions cost?
Sue Solutions does not publish pricing; the site routes to a demo booking. Arc publishes £249 per home per month with unlimited staff accounts, no setup fee and no minimum contract.
Where does Sue Solutions store data?
Sue Solutions states UK-based servers with encrypted data storage. Arc also holds all data in the United Kingdom.
Does Sue Solutions handle Regulation 44 and 45?
Their public material references alignment with the Children's Homes Regulations 2015 but does not name Regulation 44 or 45 templates specifically, so ask them to demonstrate both. Arc includes structured Regulation 44 visit records and Regulation 45 reports compiled from the record.
Moving from Sue Solutions to Arc
Changing recording system mid-placement is a real risk, so we plan the move around your home rather than the other way round. Onboarding and migration are included in the monthly price.
Review what you hold
We look at your current records together and agree what must come across and what can be archived.
Migrate the record
Young person records, plans and open incidents are moved and checked before anyone relies on them.
Train on shift
Short sessions with the people who will use it, in the home, on real entries.
Run in parallel
A short overlap so nothing is lost, then a clean cut-over on a date you choose.