Your manager confirms the hours you worked against the rota. If you worked time that was not on it, or a call-out that nobody recorded, you can claim it. A manager decides each claim.

Open Rota and select My hours claims. If the page says you do not have access, you may not have a staff profile yet; ask your manager.

Send a claim

Select Claim extra hours for time worked that was not on the rota, or Missed call-out for an on-call call-out.

Choose the Home.
Set the Start date, Start time, End date and End time.
Write What happened. It is required.
Select Send claim.

A claim must be for hours you have already worked, in the last 120 days, and can cover at most 72 hours. Times are UK local time.

Correct a recorded call-out

If you attended a home while on call, your attendance can already appear as a pending claim, marked "Recorded from your on-call attendance". To correct its times, choose Missed call-out, then pick it under Which call-out?. Its home cannot change. For a call-out that was never recorded, leave One that was not recorded selected.

Follow it up

Each claim shows Waiting for a manager, Approved or Not approved. While a claim you sent is still waiting, you can select Cancel claim. A claim that came from your on-call attendance cannot be cancelled by you; ask your manager to reject it.