Incidents that know
what they are.
Incident types carry behaviour, not just a label. The fields that matter open themselves, the right people are notified, and the required sign-offs are built into the record — so nothing closes half-finished.
Choose "missing from care", and the record reshapes itself.
The missing-episode fields and the statutory return home interview open automatically. Choose a safeguarding-category type and it counts towards the escalation surfaces. The system knows what each type implies, so a tired member of staff at 02:30 does not have to.
Nearly forty incident types across nine categories: safeguarding, behaviour, missing and absence, self-harm and mental health, health and medication, substance misuse, criminal and online safety.
- Missing-episode fields opened automatically
- Return home interview added & tracked
- Notify: Police · Local authority · IRO · Parent
From the log through to a signed-off outcome.
An incident that is recorded but never resolved is the failure mode this is built to prevent. Incidents stay open until they are formally closed, and the record names what is still outstanding.
Missing episodes & return home interviews
Time away, classification, and per-recipient notifications — police, local authority, IRO, parent — with the statutory return home interview tracked alongside.
Physical interventions
Recorded against your provider's approved technique set, with a body map, the young person's views, debrief and manager sign-off.
Debriefs
Both the young person's account and each staff member's. Incomplete debriefs block sign-off and name who they are waiting on.
Manager review
A compulsory-section checklist per incident. Sign-off is blocked until each section is complete, so nothing closes half-finished.
Regulation 40 signals
Raised by a manager at incident review, then tracked per recipient with a 24-hour clock, so a notifiable event is never left to memory.
Safeguarding workspace
Concerns, escalations and shared logs for the designated safeguarding lead. Manager-only, never on staff-facing screens.
Notifiable events, decided by a manager.
Regulation 40 requires the registered person to notify Ofsted and other relevant people without delay when certain serious events occur — among them the death or serious harm of a child, an allegation of abuse, a child going missing, and police involvement.
The risk is rarely that a home decides not to notify. It is that at 02:30, in the middle of managing the event itself, nobody registers that this particular incident is a notifiable one. Deciding that is the registered person's job, not the job of whoever was on shift, so Arc surfaces it at manager review — with a 24-hour overdue clock, tracking per recipient rather than as a single tick, and a compiled PDF to work from when you notify Ofsted.
Safeguarding sits apart from operational recording.
In a small home, the people running a shift are not always the people who should see a safeguarding concern. Systems that treat every record the same way push managers into keeping sensitive material outside the system — in a personal inbox, or a locked drawer — which is exactly where continuity breaks down.
Arc gives the designated safeguarding lead a separate, role-restricted workspace. Concerns, actions and outcomes are tracked to resolution in one place, and never surface on the screens staff use for day-to-day logging. HR matters are held behind their own scope for the same reason.
Close the loop on every incident.
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Free first year: one home per company, for demo requests received before 1 January 2027 and accounts opened before 1 June 2027. Full terms.