What you're seeing. An incident you recorded is sitting at Under review and nothing is happening.

Why it happens. It is waiting on a manager, and only a manager can move it on. Reviewing an incident is a manager-only action — a senior or deputy cannot take it off the queue for you, however busy the manager is.

ARC notifies the home's managers when an incident is created, and it stays on their dashboard until reviewed. There is no separate "assign a reviewer" step, so there is nothing you can have forgotten to do.

How to fix it. Ask the manager on duty. If it has waited long enough to matter — anything safeguarding-related, or anything with a Regulation 40 clock — escalate rather than wait, and say so out loud rather than relying on the record being noticed.

Who can fix it. Your manager.