What you're seeing. ARC says "Your account is on hold. Please update your billing to continue." and sends you to the billing page, or shows Billing Inactive. The home's records don't open, and tablets are signed out.

Why it happens. This is billing, not permissions. The company is in a restricted state — a failed payment past its 14-day grace period, or a cancelled subscription. It is not related to your role, and it is not caused by inspector access. Nothing has been deleted.

How to fix it. Sort the subscription on the billing page. Access returns for everyone at once. If you can't get in to fix it, contact ARC.

Who can fix it. Company admin.