What you're seeing. The home is listed but you can't get into it.

Why it happens. Only active homes can be opened. A home that is draft, awaiting activation, suspended or archived is blocked for everyone, whatever their role. A new home stays in draft until the subscription covers it.

How to fix it. Check the home's status in the admin area. A draft home activates once billing is in place; a suspended one needs ARC.

Who can fix it. Company admin, or ARC support for a suspended home.