Answer a Reg 44 information request
A visitor asks to see records for a visit. You decide each item: grant it, decline it, or wait for consent.
Before or during a visit, your visitor can ask to see records: your Statement of Purpose, rotas, incidents, a child's plan, a sample supervision record, or something else they name. Each request is a list of items, and you answer each item separately.
What you can do with an item
- Grant it. The visitor can read it in the workspace. They cannot download it.
- Decline it, with a reason. The visitor sees the reason.
- Wait for consent. Anything about a named child needs the right consent on the child's record first. Until it is in place, the item stays closed.
Three levels of record
- The home: documents and records about the home as a whole.
- Summaries: counts and patterns across the home, with no child named.
- A child: one child's record, shared only with consent.
Staff records are different. A sample supervision record can be shared only after you pick one and take the names out; ARC can also replace the name with the role.
Other
If the visitor asks for something that is not on the list, you answer by uploading a file. Tick whether it is about a child, so the right consent applies.
How long it lasts
A grant ends when the report is sent or on the Ofsted due date, whichever comes first. Uploaded files are deleted when it ends. You can withdraw a grant sooner.
What you can see
Every time the visitor opens something, ARC records it. The log is on the appointment.
Homes that are not on ARC
A home that uses the Reg 44 portal instead of ARC can only be asked for home-level items, answered by upload. Children's records are not shared through the portal.
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