Sign in with your email code
ARC has no password. You enter your email, we send a 6-digit code, and you're in.
There is no ARC password to remember or reset. You prove it's you with a code sent to your work email.
Sign in
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Go to the sign-in page and enter your email address. Use the address your invite was sent to.
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Open the email and read off the 6-digit code. It usually arrives within a few seconds.
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Type the code in.
That's it. You'll stay signed in on that device until you sign out.
The code has a short life
A code lasts 15 minutes. After that it stops working and you need a new one — so don't dig out this morning's email tonight.
Requesting codes over and over doesn't help either: the number of attempts is limited to stop other people guessing their way into a young person's records. Ask once, wait a moment, then check your junk folder.
Why there's no password
Passwords in a care setting tend to end up written down, shared across a shift, or reused from somewhere else. A code that expires in 15 minutes can't be any of those things — and every sign-in is tied to one person's inbox, which is what makes the audit trail on a record mean something.
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Tell us what was missing — help@arccare.co.uk. We reply within one working day, Monday to Friday.