Regulation 27 notifications and restraint

Regulation 27 asks a provider to notify Ofsted of serious events. ARC prompts you so that none is missed, and keeps a record of what was done.

Where the event happened

Incidents and missing episodes record the premises where they happened, not the premises where the young person lives now. This is what lets you count events for each address.

When ARC prompts a notification

A prompt appears after:

• an incident;
• a missing episode;
• police contact;
• an allegation;
• a child protection enquiry.

ARC also flags a pattern when minor incidents repeat, so several small events are looked at together.

What you record

The manager records:

• who was told;
• when they were told;
• what action was taken.

A notification does not need to be about a young person, so it can be about a member of staff or about the service itself.

Restraint

Restraint follows the Regulation 22 steps, each tracked:

1. the record is made within 24 hours;
2. the registered service manager speaks to the young person within 48 hours;
3. the record is confirmed within 5 calendar days.

Every restraint also raises a Regulation 27 prompt.