# Regulation 27 notifications and restraint

Source: https://arccare.co.uk/help/supported-accommodation/regulation-27-notifications
Last updated: 2026-10-27

Regulation 27 asks a provider to notify Ofsted of serious events. ARC prompts you so that none is missed, and keeps a record of what was done.

## Where the event happened

Incidents and missing episodes record the **premises** where they happened, not the premises where the young person lives now. This is what lets you count events for each address.

## When ARC prompts a notification

A prompt appears after:

- an incident;
- a missing episode;
- police contact;
- an allegation;
- a child protection enquiry.

ARC also flags a pattern when minor incidents repeat, so several small events are looked at together.

## What you record

The manager records:

- **who** was told;
- **when** they were told;
- **what action** was taken.

A notification does not need to be about a young person, so it can be about a member of staff or about the service itself.

## Restraint

Restraint follows the Regulation 22 steps, each tracked:

1. the record is made within 24 hours;
2. the registered service manager speaks to the young person within 48 hours;
3. the record is confirmed within 5 calendar days.

Every restraint also raises a Regulation 27 prompt.