# Answer a Reg 44 information request

Source: https://arccare.co.uk/help/reporting-inspection/reg-44-information-requests
Last updated: 2026-10-28

Before or during a visit, your visitor can ask to see records: your Statement of Purpose, rotas, incidents, a child's plan, a sample supervision record, or something else they name. Each request is a list of items, and you answer each item separately.

## What you can do with an item

- **Grant it.** The visitor can read it in the workspace. They cannot download it.
- **Decline it,** with a reason. The visitor sees the reason.
- **Wait for consent.** Anything about a named child needs the right consent on the child's record first. Until it is in place, the item stays closed.

## Three levels of record

- **The home:** documents and records about the home as a whole.
- **Summaries:** counts and patterns across the home, with no child named.
- **A child:** one child's record, shared only with consent.

Staff records are different. A sample supervision record can be shared only after you pick one and take the names out; ARC can also replace the name with the role.

## Other

If the visitor asks for something that is not on the list, you answer by uploading a file. Tick whether it is about a child, so the right consent applies.

## How long it lasts

A grant ends when the report is sent or on the Ofsted due date, whichever comes first. Uploaded files are deleted when it ends. You can withdraw a grant sooner.

## What you can see

Every time the visitor opens something, ARC records it. The log is on the appointment.

## Homes that are not on ARC

A home that uses the Reg 44 portal instead of ARC can only be asked for home-level items, answered by upload. Children's records are not shared through the portal.