# ARC Help Centre

> The documentation for ARC, software for children's residential homes and supported accommodation services in England. Each article explains how one part of ARC works, who can use it and what it records, for care staff, managers, safeguarding leads, company admins, Regulation 44 visitors and inspectors.

Each link is a markdown copy of a Help Centre article. The product overview, pricing and research are indexed at https://arccare.co.uk/llms.txt.

## Getting started

- [Accept your invite](https://arccare.co.uk/help/getting-started/accept-your-invite.md): Turning the invitation email into an ARC account, and what to do if the link has expired.
- [Complete your staff profile](https://arccare.co.uk/help/getting-started/complete-your-staff-profile.md): Why ARC holds you at your profile before letting you into a home, and which parts only your employer can finish.
- [Finding your way around ARC](https://arccare.co.uk/help/getting-started/finding-your-way-around.md): What sits where in the sidebar, and why some sections don't appear for you.
- [Search across the home](https://arccare.co.uk/help/getting-started/global-search.md): One search box across children, incidents, concerns, plans and notifications — showing only what you already have access to.
- [Notifications](https://arccare.co.uk/help/getting-started/notifications.md): What ARC tells you about, where it appears, and why it is never the only way something reaches you.
- [Only the rota is showing](https://arccare.co.uk/help/getting-started/only-the-rota-is-showing.md): Why ARC shows you just the rota when you sign in on your own device, and how to see the young people's records.
- [Sign in with Microsoft](https://arccare.co.uk/help/getting-started/sign-in-with-microsoft.md): If your company uses Microsoft for work accounts, you can sign in to ARC with yours. Here is which button to use and what to do if it says it can't sign you in.
- [Sign in with your email code](https://arccare.co.uk/help/getting-started/sign-in-with-your-email-code.md): ARC has no password. You enter your email, we send a 6-digit code, and you're in.
- [Switch between homes](https://arccare.co.uk/help/getting-started/switch-between-homes.md): If you work across more than one home, how to move between them — and why one might be missing from the list.
- [Use ARC on your phone](https://arccare.co.uk/help/getting-started/use-arc-on-your-phone.md): The mobile surface, what it covers, and how to dictate a note instead of typing it.
- [What you can see, and why](https://arccare.co.uk/help/getting-started/what-you-can-see-and-why.md): ARC has no single 'role'. Four separate things decide what you can reach — which is why two people with the same job title can see different screens.
- [What's new in ARC](https://arccare.co.uk/help/getting-started/whats-new.md): Where to read what has changed in each release, and why some people are shown it when they sign in and others see a marker.

## Setting up your company

- [Add a home](https://arccare.co.uk/help/company-setup/add-a-home.md): Create a home, set its registered bed count, and understand why a new home may start as a draft.
- [Add a young person](https://arccare.co.uk/help/company-setup/add-a-young-person.md): Create a child record against a home and open their placement. Done by a company admin.
- [Archive a young person](https://arccare.co.uk/help/company-setup/archive-a-young-person.md): Close a record when a placement ends. Nothing is deleted — and you cannot undo it yourself.
- [Assign a rule set to homes](https://arccare.co.uk/help/company-setup/assign-a-rule-set-to-homes.md): Put a rule set to work at particular homes — and the one thing this screen cannot do.
- [Assign people to homes](https://arccare.co.uk/help/company-setup/assign-people-to-homes.md): Give someone a home membership and a role at that home — the thing that decides what they can do there.
- [Care records need a work device](https://arccare.co.uk/help/company-setup/care-records-need-a-work-device.md): Keep the young people's records to devices your organisation manages: anyone signing in with Microsoft elsewhere sees only the rota.
- [Company analytics](https://arccare.co.uk/help/company-setup/company-analytics.md): Monthly counts of incidents, restraint, missing episodes and complaints across every home you run.
- [Compliance rule sets](https://arccare.co.uk/help/company-setup/compliance-rule-sets.md): A rule set is your company's definition of a complete record. What it holds, how rules are written, and when ARC checks them.
- [Export your data](https://arccare.co.uk/help/company-setup/data-export.md): Download chosen records as CSV files for Excel or Power BI: what is included, what never is, and how to load it.
- [Designate a DSL](https://arccare.co.uk/help/company-setup/designate-a-dsl.md): The designation is what opens safeguarding records. It is per home, and only a company admin can assign it.
- [Getting set up and paying](https://arccare.co.uk/help/company-setup/getting-set-up.md): How a new company goes live: set up, agree the terms, then add a card. The first two weeks are free. For the company admin setting ARC up.
- [Incident types and extra fields](https://arccare.co.uk/help/company-setup/incident-types-and-fields.md): Add your own questions to any incident type, and create your own incident types.
- [Invite staff and choose a role](https://arccare.co.uk/help/company-setup/invite-staff-and-choose-a-role.md): Send an email invite, and understand what the role you pick actually grants.
- [Manage billing](https://arccare.co.uk/help/company-setup/manage-billing.md): Your card, invoices and next payment, how to change the card, what a failed payment does, and how to come back after cancelling.
- [Manage users](https://arccare.co.uk/help/company-setup/manage-users.md): Who is in your company, how to add someone, and why the role on this screen is not the role that matters.
- [Microsoft sign-in](https://arccare.co.uk/help/company-setup/microsoft-sign-in.md): Let your people sign in to ARC with their work Microsoft account: connecting it, email domains, Allowed or Required, and keeping a way in for admins.
- [Move a young person to another home](https://arccare.co.uk/help/company-setup/move-a-young-person-to-another-home.md): Changing the home is a formal placement change: the old placement is ended and a new one opened. Records stay where they were written.
- [Choose which physical intervention holds staff can pick](https://arccare.co.uk/help/company-setup/physical-intervention-holds.md): Switch providers and holds on or off, put them in order, and add your own, so the record form offers only what your homes train in.
- [The Prepare plan](https://arccare.co.uk/help/company-setup/prepare-plan.md): A £29 a month plan for a home that is not registered with Ofsted yet. What is locked, how to move to the Full plan, and what happens after 12 months.
- [Pricing and what you're billed for](https://arccare.co.uk/help/company-setup/pricing-and-what-youre-billed-for.md): ARC bills per home, at a price set by the home's registered bed count. What that means for your invoice.
- [Logs and required logs](https://arccare.co.uk/help/company-setup/required-log-templates.md): Create and edit every log your staff record, choose which are required and how often, and say who can record, read and hear about them.
- [Set up pay settings and staff pay rates](https://arccare.co.uk/help/company-setup/set-up-pay.md): Choose which kinds of pay your organisation uses and the pay period, then set each person's rates.
- [Set up shifts and rota settings](https://arccare.co.uk/help/company-setup/set-up-shifts-and-rota-settings.md): Define the shift patterns your homes work to, give a home its own shift pattern times, and choose who sees the rota and who approves swaps.
- [Set up your company with the setup wizard](https://arccare.co.uk/help/company-setup/the-setup-wizard.md): The question-by-question setup a new company admin walks before paying: company, homes, staff, children, terms and the first payment.
- [Your company logo and colour](https://arccare.co.uk/help/company-setup/your-company-logo.md): Upload a logo and pick a brand colour; both appear on the PDFs ARC exports. What the logo file needs to be, and why SVG won't work.

## Daily recording

- [Activities](https://arccare.co.uk/help/daily-recording/activities.md): Planning an outing, club or sport, the consent warning that comes with it, and writing up how it went.
- [Appointments](https://arccare.co.uk/help/daily-recording/appointments.md): Booking a medical, CAMHS, dental or professional appointment, and closing it off once it's happened.
- [Claim extra hours or a missed call-out](https://arccare.co.uk/help/daily-recording/claim-extra-hours-or-a-missed-call-out.md): Ask for pay for hours you worked that were not on the rota, or for an on-call call-out that was not recorded.
- [Contact logs](https://arccare.co.uk/help/daily-recording/contact-logs.md): Recording family or professional contact — who, how, whether it was supervised, and anything that concerned you.
- [Export a journal as a PDF](https://arccare.co.uk/help/daily-recording/export-a-journal-as-a-pdf.md): Download one young person's day as a single document — what goes in it, and what doesn't.
- [Finances](https://arccare.co.uk/help/daily-recording/finances.md): A young person's own money, split into pots — what is paid in, spent, handed over or moved, with a running balance for each pot.
- [Give medication on the round](https://arccare.co.uk/help/daily-recording/give-medication-on-the-round.md): Recording a regular dose as given, not given or given by others, and what happens when it is a controlled drug.
- [Give pocket money from the tin](https://arccare.co.uk/help/daily-recording/give-pocket-money-from-the-tin.md): Move money from the home's cash or card into a young person's pot, so the tin and the young person's balance both stay right.
- [Hand over a shift](https://arccare.co.uk/help/daily-recording/hand-over-a-shift.md): Writing the handover, confirming what's outstanding, and acknowledging one at the start of your shift.
- [The home's cash and cards](https://arccare.co.uk/help/daily-recording/home-cash-and-cards.md): How the home's own money is held in accounts — the cash tin and cards — and how an account is opened and topped up.
- [Incentives and the points ledger](https://arccare.co.uk/help/daily-recording/incentives-and-the-points-ledger.md): Logging points earned and spent against a young person's incentive scheme, and how the running balance is worked out.
- [Keywork sessions](https://arccare.co.uk/help/daily-recording/keywork-sessions.md): Recording a 1:1 chat with a young person — the topics, their own words, and what you agreed — and how a manager reviews it.
- [Photos](https://arccare.co.uk/help/daily-recording/photos.md): Two ways to add photos, with different limits — and how to choose between them.
- [Quick log on your phone](https://arccare.co.uk/help/daily-recording/quick-log-on-your-phone.md): Record a log in seconds from the mobile screen, including dictating it instead of typing.
- [Record a home spend](https://arccare.co.uk/help/daily-recording/record-a-home-spend.md): Log money spent from the home's cash or card, with the receipt or the reason there isn't one.
- [Record a log](https://arccare.co.uk/help/daily-recording/record-a-log.md): Add an entry to a young person's day — the thing you'll do most often on shift.
- [Required logs](https://arccare.co.uk/help/daily-recording/required-logs.md): The logs your organisation expects done, how often, and how they show on your dashboard until they are.
- [Rewards](https://arccare.co.uk/help/daily-recording/rewards.md): Recording something a young person earned or was given, and why it mattered.
- [Sanctions](https://arccare.co.uk/help/daily-recording/sanctions.md): Recording a consequence, the rationale behind it, and why it was proportionate.
- [See your rota and ask for leave](https://arccare.co.uk/help/daily-recording/see-your-rota-and-ask-for-leave.md): Find your published shifts, see what you can and cannot see of colleagues, and request leave.
- [Swap a shift or take an open shift](https://arccare.co.uk/help/daily-recording/swap-a-shift-or-take-an-open-shift.md): Offer one of your shifts to a colleague or to anyone eligible, answer requests sent to you, and claim an open shift.
- [Tasks](https://arccare.co.uk/help/daily-recording/tasks.md): Creating, assigning and completing tasks — and why a completed one can't be edited.
- [The staff dashboard](https://arccare.co.uk/help/daily-recording/the-staff-dashboard.md): What the three tabs on your dashboard hold, what each tile counts, and where to record a log.
- [When-required and over-the-counter medicine](https://arccare.co.uk/help/daily-recording/when-required-and-over-the-counter-medicine.md): Giving a when-required (PRN) dose or an over-the-counter medicine, what the limits do, and what to do when ARC will not let you give one.
- [Write and submit a journal day](https://arccare.co.uk/help/daily-recording/write-and-submit-a-journal-day.md): How a young person's day comes together from the logs you write, what the Completion & review card checks, and what happens when a manager sends it back.
- [Your shift, start to finish](https://arccare.co.uk/help/daily-recording/your-shift-start-to-finish.md): The order of a shift in ARC — what to open first, what to write as you go, and what to leave behind for the next team.

## Incidents & safeguarding

- [Allegations against staff](https://arccare.co.uk/help/incidents-safeguarding/allegations-against-staff.md): Raising a concern about a member of staff: what it locks down automatically, the LADO referral clock, and how it closes.
- [Work and close a safeguarding concern](https://arccare.co.uk/help/incidents-safeguarding/close-a-safeguarding-concern.md): Taking a concern through its steps, who can do that, and how a concern closes once every step is done.
- [Complaints](https://arccare.co.uk/help/incidents-safeguarding/complaints.md): Recording a Regulation 39 complaint or representation: who raised it, how it was handled, the outcome, and whether the young person was told.
- [DSL-private concerns and documents](https://arccare.co.uk/help/incidents-safeguarding/dsl-private-records.md): The tighter visibility setting on a safeguarding concern or document — who it hides it from, and what it can't be undone.
- [Incident debriefs](https://arccare.co.uk/help/incidents-safeguarding/incident-debriefs.md): The conversations held after an incident — with the young person and with the staff involved — and the actions that come out of them.
- [Link logs to an incident](https://arccare.co.uk/help/incidents-safeguarding/link-logs-to-an-incident.md): Attach the day's entries to the incident they belong to, so the record reads as a sequence rather than a fragment.
- [Manager review of an incident](https://arccare.co.uk/help/incidents-safeguarding/manager-review-of-an-incident.md): Signing off an incident: the required-sections checklist, what blocks it, and what your review records.
- [Missing-from-home episodes](https://arccare.co.uk/help/incidents-safeguarding/missing-from-home-episodes.md): Recording a young person going missing or absent without permission — the type to choose, what the episode record holds, and what has to follow.
- [Raise a safeguarding concern](https://arccare.co.uk/help/incidents-safeguarding/raise-a-safeguarding-concern.md): How to raise a concern, and exactly who will and won't be able to see it.
- [Record a physical intervention](https://arccare.co.uk/help/incidents-safeguarding/record-a-physical-intervention.md): Recording a restraint from inside its incident: where, who used it, what was used, how effective it was, the young person's view, and the manager's sign-off.
- [Record a Regulation 40 notification](https://arccare.co.uk/help/incidents-safeguarding/record-a-regulation-40-notification.md): ARC records the notifiable event and compiles the detail. You submit it to Ofsted through Ofsted's own channel.
- [Record an incident](https://arccare.co.uk/help/incidents-safeguarding/record-an-incident.md): Choosing the right type, what each one triggers, and the lifecycle an incident moves through.
- [Record a safeguarding referral](https://arccare.co.uk/help/incidents-safeguarding/record-external-safeguarding-action.md): Recording who you told about a concern, when and how, keeping a log of the contact that follows, and why ARC is only ever the record of it.
- [Return home interviews](https://arccare.co.uk/help/incidents-safeguarding/return-home-interviews.md): The interview offered after a young person returns from being missing — the 72-hour window, and what to record.
- [The AI summary panel](https://arccare.co.uk/help/incidents-safeguarding/the-ai-summary-panel.md): The advisory summary on an incident: what it is drawn from, what is stripped before it is generated, and why it is never the record.
- [The incident lifecycle](https://arccare.co.uk/help/incidents-safeguarding/the-incident-lifecycle.md): What happens to an incident after you create it — the running log, the statuses, and the manager review that runs alongside them.
- [The safeguarding audit log](https://arccare.co.uk/help/incidents-safeguarding/the-safeguarding-audit-log.md): Who has opened a young person's safeguarding file, and when. Visible to the DSL and to nobody else.
- [The safeguarding concerns list](https://arccare.co.uk/help/incidents-safeguarding/the-safeguarding-concerns-list.md): The register of every safeguarding concern in a home, open first, for its designated safeguarding leads.
- [The safeguarding lead dashboard](https://arccare.co.uk/help/incidents-safeguarding/the-safeguarding-lead-dashboard.md): What opens when someone with the safeguarding lead role signs in, and what a designated lead sees on it: new concerns, concerns with no incident, open safeguarding incidents and the last 30 days.

## The child record

- [Acknowledge a risk assessment](https://arccare.co.uk/help/child-record/acknowledge-a-risk-assessment.md): Clear the risk assessments waiting on your dashboard, and what your acknowledgement records.
- [Admissions](https://arccare.co.uk/help/child-record/admissions.md): Record the placement journey from planned to admitted, and work through the eight-step admission checklist.
- [Documents on a young person's record](https://arccare.co.uk/help/child-record/child-documents.md): Upload files, generate PDF exports, and understand who can see a document marked private.
- [Consents and delegated authority](https://arccare.co.uk/help/child-record/consents.md): Record who gave permission and on what basis — and what ARC does when there isn't an active consent.
- [Delete and restore a plan](https://arccare.co.uk/help/child-record/delete-and-restore-a-plan.md): How the home's manager deletes a plan made by mistake, what stays on record, and how to bring it back.
- [Health, allergies and conditions](https://arccare.co.uk/help/child-record/health.md): Where health lives in ARC — it is the Health Care Plan — and what the safety banner on the profile is telling you.
- [LAC reviews](https://arccare.co.uk/help/child-record/lac-reviews.md): Track the statutory looked-after-child reviews, the home's contribution, and what came out of them.
- [A young person's medication record and MAR chart](https://arccare.co.uk/help/child-record/medication-record-and-mar-chart.md): Entering and checking a prescription, booking supplies in, amending the record, and reading the monthly MAR chart.
- [Plan read-confirmations](https://arccare.co.uk/help/child-record/plan-read-confirmations.md): Why ARC asks you to confirm you have read a plan, and how to clear the ones waiting for you.
- [Plans and plan types](https://arccare.co.uk/help/child-record/plans-and-plan-types.md): What a plan is in ARC, the eight types you can choose from, and how to read one.
- [The Positive Behaviour Support plan](https://arccare.co.uk/help/child-record/positive-behaviour-support-plan.md): What is in a Positive Behaviour Support plan, section by section, and how it relates to risk assessments and goals.
- [Risk assessments](https://arccare.co.uk/help/child-record/risk-assessments.md): Write, rate and update a risk assessment against a plan, and why a manager has to approve it.
- [Statutory care plans](https://arccare.co.uk/help/child-record/statutory-care-plans.md): Hold the local authority's Care Plan, Placement Plan, Pathway Plan and related documents — ARC records them, it does not write them.
- [Subject Access export](https://arccare.co.uk/help/child-record/subject-access-export.md): Compile everything ARC holds about one young person into a single audited bundle, and read it before you release it.
- [The timeline](https://arccare.co.uk/help/child-record/the-timeline.md): The chronological spine of a young person's record — what it shows, how far back it goes, and what it deliberately leaves out.
- [The young person's profile at a glance](https://arccare.co.uk/help/child-record/the-young-persons-profile.md): What the profile shows you before a shift, how to choose your quick links, and where each part of the record lives.
- [Wishes and feelings](https://arccare.co.uk/help/child-record/wishes-and-feelings.md): Record what a young person says they want and how they feel — in their words — and what to do when it worries you.
- [Write and revise a plan](https://arccare.co.uk/help/child-record/write-and-revise-a-plan.md): Create a plan, add goals, and revise it — and what a revision asks of the rest of the team.

## Oversight & compliance

- [Approve leave, swaps and open-shift claims](https://arccare.co.uk/help/oversight-compliance/approve-leave-swaps-and-open-shift-claims.md): Decide the requests your team sends from the rota: leave, shift swaps and give-aways, and claims on open shifts.
- [Build and publish the rota](https://arccare.co.uk/help/oversight-compliance/build-and-publish-the-rota.md): Plan who works when at a home, set repeating patterns, copy a week forward, and publish the dates your team should see.
- [Check hours against contracts](https://arccare.co.uk/help/oversight-compliance/check-hours-against-contracts.md): See whether each person is working their contracted hours over a week, a rota cycle, a quarter or the year, what they are owed or over, and when overtime starts.
- [Confirm hours and decide claims](https://arccare.co.uk/help/oversight-compliance/confirm-hours-and-decide-claims.md): Record what people actually worked against the rota, turn on-call call-outs into claims, and approve or reject extra-hours claims.
- [Controlled drugs and medicine stock](https://arccare.co.uk/help/oversight-compliance/controlled-drugs-and-medicine-stock.md): Reading the controlled drugs register, checking balances, counting stock, and recording medicine going out of the home.
- [Count and sign off the home's money](https://arccare.co.uk/help/oversight-compliance/count-and-sign-off-home-money.md): Check the tin or a card against what ARC expects, sign off entries and checks, and close off a discrepancy.
- [DBS checks and training records](https://arccare.co.uk/help/oversight-compliance/dbs-training-supervisions-and-appraisals.md): Record a staff member's DBS check and their training, and read the renewal status ARC works out from the dates.
- [Due and overdue across the home](https://arccare.co.uk/help/oversight-compliance/due-and-overdue.md): One feed of the deadlines and open duties this home is carrying, computed live from the records themselves.
- [Finalise a journal day](https://arccare.co.uk/help/oversight-compliance/finalise-a-journal-day.md): Sign off a young person's journal once the team has submitted it, send it back for changes, undo a sign-off, and what to do when ARC won't let you.
- [Home certificates and renewals](https://arccare.co.uk/help/oversight-compliance/home-certificates-and-renewals.md): Record the home's safety certificates and checks, see which are expiring, and how ARC raises the renewal job for you.
- [Home registers and inventory](https://arccare.co.uk/help/oversight-compliance/home-registers-and-inventory.md): Count sharps, cutlery and keys against a list of what the home should hold, record checks like fridge temperatures, and close off a count that comes up short.
- [HR records](https://arccare.co.uk/help/oversight-compliance/hr-records.md): Where staff records live, who can see them, and why they never appear on an operational or child screen.
- [On-call: cover, access and the log](https://arccare.co.uk/help/oversight-compliance/on-call.md): Plan who covers out-of-hours, what the person on-call can actually see in a home they don't work in, and how they record what they handled.
- [Review medication errors](https://arccare.co.uk/help/oversight-compliance/review-medication-errors.md): What raises a medication error, how a manager or deputy closes one, and who can close the ones you cannot.
- [Run and export a pay run](https://arccare.co.uk/help/oversight-compliance/run-and-export-a-pay-run.md): Work out what each person is owed for a pay period from confirmed hours and approved claims, check every line, finalise it, and download a CSV for finance.
- [Send back a record or undo a sign-off](https://arccare.co.uk/help/oversight-compliance/send-back-and-undo-sign-off.md): How a manager sends a record back for changes or takes a sign-off back, and what the member of staff sees and does next.
- [Set up medication and go live](https://arccare.co.uk/help/oversight-compliance/set-up-and-go-live-with-emar.md): Getting staff training in place, setting the missed-dose window, and making ARC your home's legal medication record.
- [Add a staff member: the safer-recruitment gate](https://arccare.co.uk/help/oversight-compliance/staff-onboarding.md): The wizard that builds a new starter's employment record — and the reason an incomplete one keeps them out of every home.
- [The audit log](https://arccare.co.uk/help/oversight-compliance/the-audit-log.md): A plain-English list of who did what in the home, open to everyone who works there: how to read it and what it covers.
- [The Home Overview](https://arccare.co.uk/help/oversight-compliance/the-home-overview.md): One page about the building rather than a child: its certificates, its registers, what it holds, and the jobs about the house.
- [The manager dashboard and your review queue](https://arccare.co.uk/help/oversight-compliance/the-manager-dashboard.md): What ARC puts in front of a home manager each day: the tiles, the Needs attention queue, and what the senior dashboard adds.
- [The team competency matrix](https://arccare.co.uk/help/oversight-compliance/the-team-competency-matrix.md): A read-only grid of DBS validity and training currency across the whole team — the one HR view a home manager can open.
- [Version history and the audit trail](https://arccare.co.uk/help/oversight-compliance/version-history-and-the-audit-trail.md): How to read the full history of a record — who changed what, and when — and why nothing you record is ever overwritten.
- [Weekly reports](https://arccare.co.uk/help/oversight-compliance/weekly-reports.md): Summarise a young person's week for the social worker or placing authority, and get it signed off before it goes out.

## Reporting & inspection

- [Approve a Reg 44 visitor](https://arccare.co.uk/help/reporting-inspection/approve-a-reg-44-visitor.md): Invite your independent visitor to the workspace, or approve their request, and what you are agreeing to when you do.
- [Ask a home for information](https://arccare.co.uk/help/reporting-inspection/ask-a-home-for-information.md): For independent visitors: request the records you need for a visit, and how you read what the home grants.
- [Comment on a Reg 44 draft](https://arccare.co.uk/help/reporting-inspection/comment-on-a-reg-44-draft.md): Read your visitor's draft, comment as the manager, hand it to the Responsible Individual, and see what happens after sign-off.
- [For inspectors](https://arccare.co.uk/help/reporting-inspection/for-inspectors.md): What ARC's inspection view is, how to sign in, what it holds, and what it records about your visit.
- [Give an inspector access](https://arccare.co.uk/help/reporting-inspection/give-an-inspector-access.md): Mint a time-boxed, read-only code that lets an inspector read this home's records on the day — and end it when they leave.
- [The home's action plan](https://arccare.co.uk/help/reporting-inspection/home-action-plan.md): One list of the actions your home has committed to, gathered from inspections, reports, certificates and complaints, with a branded PDF.
- [Incidents and accidents report](https://arccare.co.uk/help/reporting-inspection/incidents-and-accidents.md): Track incidents, accidents, physical interventions and missing episodes month by month, comment on each trend, sign it, and download the Monthly Accident and Incident Report.
- [Ofsted inspection records](https://arccare.co.uk/help/reporting-inspection/ofsted-inspection-records.md): Log an inspection visit, record the judgements and requirements, and track the actions arising through to sign-off.
- [Policies](https://arccare.co.uk/help/reporting-inspection/policies.md): Company policy documents — writing them, importing them from Word, attaching the original, publishing them, and why everyone gets a notification.
- [Answer a Reg 44 information request](https://arccare.co.uk/help/reporting-inspection/reg-44-information-requests.md): A visitor asks to see records for a visit. You decide each item: grant it, decline it, or wait for consent.
- [The Reg 44 visitor workspace](https://arccare.co.uk/help/reporting-inspection/reg-44-visitor-workspace.md): For independent visitors: sign in, set up a visit, write the report, get comments, and sign it off.
- [Regulation 44 visits](https://arccare.co.uk/help/reporting-inspection/regulation-44-visits.md): How a Regulation 44 visit is kept in ARC: your visitor writes the report in the workspace, or you keep the visit and file their final report yourself.
- [Regulation 45 reports](https://arccare.co.uk/help/reporting-inspection/regulation-45-reports.md): The registered person's quality-of-care review: what ARC gathers for you, what you write, and how the actions arising become tasks.
- [Reports: compile, review, submit, retain](https://arccare.co.uk/help/reporting-inspection/reports-compile-review-submit.md): How a Regulation 44 or Regulation 45 report moves from a draft anyone can write to a frozen record only a manager can sign.
- [Send a Reg 44 report](https://arccare.co.uk/help/reporting-inspection/send-a-reg-44-report.md): For independent visitors: what happens when you send a signed-off report, who receives it, and the send log.
- [Statement of Purpose and Children's Guide](https://arccare.co.uk/help/reporting-inspection/statement-of-purpose.md): Hold the home's Regulation 16 documents, publish new versions, and keep the annual review from slipping.

## Your data, security & AI

- [Data security and hosting](https://arccare.co.uk/help/data-ai/data-security-and-hosting.md): ARC's published security position, and the parts of it you can see working in the product.
- [How ARC uses AI](https://arccare.co.uk/help/data-ai/how-arc-uses-ai.md): Where AI appears in ARC, what is stripped out before anything reaches a model, where the model runs, and what is written down about every call.
- [Reg 44 appropriate policy document (template)](https://arccare.co.uk/help/data-ai/reg-44-appropriate-policy-document.md): A template for the document that explains how special category information in Reg 44 reports is handled. Awaiting solicitor review.
- [ICO registration for Reg 44 visitors](https://arccare.co.uk/help/data-ai/reg-44-ico-registration.md): A reminder that independent visitors and consultancies usually need to pay the data protection fee. Awaiting solicitor review.
- [Reg 44 privacy notice for adults](https://arccare.co.uk/help/data-ai/reg-44-privacy-notice-adults.md): Plain-English notice for visitors, consultancy staff and home managers who use the Reg 44 workspace. Awaiting solicitor review.
- [Reg 44 privacy notice for children](https://arccare.co.uk/help/data-ai/reg-44-privacy-notice-children.md): A short notice written for children and young people about how a Reg 44 visitor uses information about them. Awaiting solicitor review.
- [Subject access requests](https://arccare.co.uk/help/data-ai/subject-access-requests.md): Compile everything ARC holds about one young person into a single audited bundle, and understand what the bundle leaves out.
- [Voice dictation and your audio](https://arccare.co.uk/help/data-ai/voice-dictation-and-your-audio.md): Dictate a note instead of typing it — and what happens to the recording afterwards.
- [What ARC keeps](https://arccare.co.uk/help/data-ai/what-arc-keeps.md): ARC's retention policy, what the code behind it actually does, and — just as importantly — what it does not do.
- [Who can see what](https://arccare.co.uk/help/data-ai/who-can-see-what.md): The full permission model in one page — the layers, the gates that sit around them, and how to work out why someone was refused.

## Supported accommodation

- [Set up a supported accommodation service and its premises](https://arccare.co.uk/help/supported-accommodation/getting-set-up.md): A supported accommodation service is the registered unit, and its premises are the addresses beneath it. How to set up both, and what each premises needs.
- [Move a young person in, and the Regulation 28 notice](https://arccare.co.uk/help/supported-accommodation/moving-in-and-regulation-28.md): Record where a young person moves in, their legal status and any flags. The admission and discharge notices to the host local authority appear as tasks.
- [Move from SA Prepare to the per-place price](https://arccare.co.uk/help/supported-accommodation/moving-to-the-per-place-price.md): When Ofsted registers your service, enter its URN. The service moves to the per-place price and the locked records open.
- [Pricing and what you are billed for](https://arccare.co.uk/help/supported-accommodation/pricing.md): Supported accommodation is billed per place: £25 a month, or £250 a year, with a minimum of 3 places. Which places count, and when a premises starts to be billed.
- [Regulation 27 notifications and restraint](https://arccare.co.uk/help/supported-accommodation/regulation-27-notifications.md): When ARC prompts you to notify Ofsted of a serious event, what to record, and how restraint is followed up.
- [SA Prepare](https://arccare.co.uk/help/supported-accommodation/sa-prepare.md): A £29 a month plan for a supported accommodation service that is applying to register with Ofsted. What is open and what is locked.
- [When a young person turns 18](https://arccare.co.uk/help/supported-accommodation/turning-18.md): What changes on the 18th birthday: the 18+ flag, the tasks that stop, and what stays the same.
- [When a premises starts to be billed](https://arccare.co.uk/help/supported-accommodation/when-a-premises-is-billed.md): A new premises is pending and not billed. It opens when its first young person moves in, and billing starts then.

## Troubleshooting

- [My sign-in code never arrives](https://arccare.co.uk/help/troubleshooting/i-cant-sign-in-no-code.md): Your ARC sign-in code has not arrived? Codes expire after 15 minutes and requests are rate-limited. See why it happens and how to get a fresh one.
- [It says I'm not assigned to this home](https://arccare.co.uk/help/troubleshooting/im-not-assigned-to-this-home.md): Told you are not assigned to this home in ARC? Your account has no role in a home yet. See why it happens and who can add you.
- [I'm stuck on 'complete your profile'](https://arccare.co.uk/help/troubleshooting/im-stuck-on-complete-your-profile.md): Stuck on 'complete your profile' in ARC? Some safer-recruitment details can only be entered by your employer. See what is missing and who can fix it.
- [ARC sends me to billing and nothing opens](https://arccare.co.uk/help/troubleshooting/everything-is-read-only.md): ARC sends you to billing and nothing opens? The company account is on hold, which is a billing issue, not permissions. See how to put it right.
- [This home won't open](https://arccare.co.uk/help/troubleshooting/this-home-wont-open.md): A home in ARC will not open? Only active homes can be opened, and a new home stays in draft until billing covers it. See how to fix it.
- [I can't find the safeguarding workspace](https://arccare.co.uk/help/troubleshooting/i-cant-find-the-safeguarding-workspace.md): No safeguarding workspace in ARC? The safeguarding role and the DSL designation are different things. See why it happens and who can add it.
- [My colleague can't see the concern I raised](https://arccare.co.uk/help/troubleshooting/my-colleague-cant-see-the-concern-i-raised.md): A colleague cannot see the safeguarding concern you raised in ARC? That is by design. See who can see concerns and where handover notes belong.
- [I can't finalise the journal](https://arccare.co.uk/help/troubleshooting/i-cant-finalise-the-journal.md): Cannot finalise a journal in ARC? A section may be incomplete, the confirmation unticked, or a compliance rule is blocking it. See how to clear each one.
- [I'm a senior and there's no Finalise button](https://arccare.co.uk/help/troubleshooting/only-a-manager-can-finalise.md): No Finalise button in ARC as a senior? Only managers can sign off a journal. See why it works this way and what to do once the day is submitted.
- [My incident has been Under review for days](https://arccare.co.uk/help/troubleshooting/my-incident-is-stuck-in-under-review.md): An ARC incident stuck at Under review? It is waiting on a manager, and only a manager can move it on. See what to do if it cannot wait.
- [The handover won't go to ready](https://arccare.co.uk/help/troubleshooting/the-handover-wont-go-to-ready.md): An ARC handover will not go to ready? You may need to confirm outstanding items, or the next shift has started. See how to sort out each case.
- [I can't add a log to yesterday](https://arccare.co.uk/help/troubleshooting/i-cant-add-a-log-to-that-day.md): Cannot add a log to yesterday in ARC? The journal has been submitted or signed off. See why late entries are refused and where to record it instead.
- [I edited a log but the journal didn't change](https://arccare.co.uk/help/troubleshooting/i-edited-a-log-but-the-journal-didnt-change.md): Edited a log in ARC but the journal did not change? Logs only feed the journal while the day is a draft. See where your change went.
- [Nobody is being asked to acknowledge the risk assessment](https://arccare.co.uk/help/troubleshooting/nobody-is-being-asked-to-acknowledge-the-risk-assessment.md): Nobody asked to acknowledge a new ARC risk assessment? It starts as pending review until a manager approves it. See how to get it active.
- [I can't edit this task](https://arccare.co.uk/help/troubleshooting/i-cant-edit-this-task.md): Cannot edit a task in ARC? Completed tasks are locked. See why, and what to do instead if one was completed by mistake or needs more work.
- [My home isn't in the home switcher](https://arccare.co.uk/help/troubleshooting/my-home-isnt-in-the-switcher.md): Your second home missing from the ARC home switcher? You only see homes where you have a direct membership. See who can add it.
- [I can't invite another company admin](https://arccare.co.uk/help/troubleshooting/i-cant-invite-an-admin.md): Cannot invite another company admin in ARC? Only ARC can create admin invites. See why that limit exists and how to ask for one.
- [Photos won't upload](https://arccare.co.uk/help/troubleshooting/photos-wont-upload.md): Photos will not upload in ARC? Photo logs and the photo gallery have different limits. See the limits and how to get your photos in.
- [The microphone doesn't work](https://arccare.co.uk/help/troubleshooting/the-microphone-doesnt-work.md): The microphone not working in ARC? Your browser may not support recording, or microphone access was refused. See how to allow it and what to do instead.
- [Did ARC notify Ofsted for me?](https://arccare.co.uk/help/troubleshooting/did-arc-tell-ofsted.md): Did ARC notify Ofsted for you? No. ARC is not connected to Ofsted, so you must submit the notification yourself. See what to do and what to record.
- [Where is medication / the MAR chart?](https://arccare.co.uk/help/troubleshooting/where-is-medication.md): Cannot find medication or the MAR chart in ARC, or cannot record a dose? See where it lives and the common reasons recording is blocked.
- [I deleted something by mistake](https://arccare.co.uk/help/troubleshooting/i-deleted-something-by-mistake.md): Deleted something in ARC by mistake? Most records cannot be deleted, and deleted plans can be restored. See how to get your record back.
- [I can't see the rota, or I can only see my own shifts](https://arccare.co.uk/help/troubleshooting/i-cant-see-the-rota.md): Cannot see the rota in ARC, or only your own shifts? Staff see published shifts only, and your organisation sets how much is shown. See how to fix it.
- [It says I can't approve this swap](https://arccare.co.uk/help/troubleshooting/i-cant-approve-this-swap.md): ARC says you cannot approve a shift swap? It needs a different approver, or you are part of the swap. See who can approve it and why.