# Only the rota is showing

Source: https://arccare.co.uk/help/getting-started/only-the-rota-is-showing
Last updated: 2026-11-08

Some organisations keep the young people's records to devices they manage, such as the home's laptops. If yours does, and you sign in with Microsoft on a device it doesn't manage (your own laptop or tablet, say), ARC shows only the rota. A line at the top of the page says *"You're signed in on a device that isn't managed by your organisation, so only the rota is available."*

## What you can still do

On the **Rota** page you can see your shifts, ask for leave, swap a shift, pick up an open shift and claim extra hours, just as you would on a work device. You can also open your **Profile** and sign out.

Everything else, including the young people's records, journals, incidents, notifications and on-call, stays closed on that device. Opening one of those pages by its address brings you back to the rota.

## Seeing the full record

Sign out, then sign in with Microsoft on one of your organisation's devices. If a work device still shows only the rota, it may not be set up as a managed device yet: ask your manager or your organisation's IT admin.

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