# About Source: https://arccare.co.uk/about Last updated: 2026-10-27 Why ARC exists Most care systems are a set of modules that happen to share a database: incidents over here, journals over there, plans somewhere else. You file things into them, and at inspection you pull things back out. ARC inverts that. Every feature is an input to a growing profile of a young person. A log written at 7:30am, a keywork conversation, a change to a care plan, a note about a phone call with mum, each one lands on that young person's single live record and stays there, in order, connected to what came before it. Anyone can list what happened. ARC holds the thread: this log evidences that goal, which sits in that plan, which was written because of that incident. At any moment, staff, managers or an independent visitor under [Regulation 44](https://www.legislation.gov.uk/uksi/2015/541/regulation/44/made) can open a young person's profile and see a complete, structured understanding of what is happening, and why. Who built ARC ## Built from both sides of the problem. ARC brings together residential childcare leadership and senior software engineering. Not consultants looking in from the outside, but people who understand both the work happening inside a children's home and the systems needed to support it. ![](https://arccare.co.uk/images/team/sam-benson.jpg) ### Sam Benson Head of Engineering Sam designed and built ARC. He has spent more than 20 years building digital products and operational systems, including large-scale booking platforms, mobile applications and business-critical software used by a range of businesses such as the BBC, City of London and NBA All-Stars. His work focuses on taking complicated real-world processes and making them simpler to operate. With ARC, that means turning the realities of residential childcare into software that is fast, clear and genuinely useful during a shift, rather than forcing homes to work around the system. ![](https://arccare.co.uk/images/team/nicholas-shilleto.jpg) ### Nicholas Shilleto Founder & Residential Childcare Lead Nic brings more than eight years of residential childcare experience to ARC, progressing from frontline support work through Registered Management and into operational leadership. He has led children's homes, supported Registered Managers and senior teams, and worked extensively on safeguarding, compliance, care planning, risk management and quality improvement. Nic has a proven track record of leading significant service transformation and improvement, having successfully turned around two struggling children's homes. Nic also played a key management role in the opening of a new crisis home, embedding a positive organisational culture and overseeing the service during its establishment, whilst maintaining dual-registered responsibilities. At ARC, Nic makes sure what we build reflects the reality of residential childcare, from the paperwork and regulation to what actually happens during a shift. [Profile and articles →](https://arccare.co.uk/authors/nicholas-shilleto) ### Where those two things meet Nic understands the work. Sam builds the tools. ARC exists where those two perspectives meet. What we believe ## We're not here to serve companies. We're here to serve the people they're responsible for. ◉ ### For the young person A record should add up to an understanding of a young person, not a pile of documents about them. Everything in ARC connects back to the young person it's about. ◎ ### For the people who do the work Care workers carry enough. The system should take the admin weight off them and give the time back, not turn a hard shift into a harder evening of catching up. ◈ ### For a record that tells the truth Built as work happens, versioned and never overwritten. What actually occurred, in order, so the story stands up under supervision, review and inspection. Our aim Better records are the means. The point is better days: for the young people in care, and for the workers who show up for them shift after shift. If ARC makes both a little easier, it's doing its job. Company details ## Who you're dealing with. ARC is a product of Arc Care Systems Ltd. We are not affiliated with any other company trading under the name "ARC" or "Arc Care". Registered name Arc Care Systems Ltd, trading as ARC Company number [17503573](https://find-and-update.company-information.service.gov.uk/company/17503573) — registered in England & Wales Registered office 16 Otter Way, Barnstaple, England, EX32 8PS ICO registration [ZC096810](https://ico.org.uk/ESDWebPages/Entry/ZC096810) Data hosting United Kingdom. See [data security](https://arccare.co.uk/data-security). LinkedIn [linkedin.com/company/arccare-software](https://www.linkedin.com/company/arccare-software/) Reviews [ARC on G2](https://www.g2.com/products/arc-care-systems-ltd-arc/reviews) ARC is not affiliated with, endorsed by, or certified by Ofsted. ## Build it with us. ARC is built with input from people who run homes, and it is live now. [Request a demo](https://arccare.co.uk/demo)